GraysOnline Change Of Mind Policy

At Grays we want you to have a great shopping experience. When you purchase a product listed on our website and it is listed as having a change of mind policy and you find that it's not what you wanted you can return it to us on how to do this.

For hygiene reasons we cannot accept the return of:

  • Underwear
  • Swimwear
  • Fragrances, Cosmetics, Skin Care & Hair Care
  • Earrings

In addition, software, vitamins, pet medicine, books, CDs and DVDs cannot be returned under this policy.

You have 30 days from the date your order is received to let us know you want to return your product. Contact us via this FORM and we will provide you with all the information you need on how to send the product back to us. After contacting us you will have 14 days to return the product to us. Please note that where products are being returned due to change of mind, postage will be at your cost.

Returned products must be in brand-new condition with all internal and external packaging undamaged and all accessories, manuals, swing tags and labels must be complete and intact for a full refund. Unfortunately, we will not be able to refund your purchase price if we find that the goods are not in such a condition; however, a partial refund may be made at our discretion.

Any refund of the purchase price of the returned product will exclude delivery charges. If you received a product with free delivery we reserve the right to deduct the cost of delivery from your refund amount. Products that are faulty will be either replaced, repaired or be refunded in full including delivery costs, in accordance with the sale conditions.

We source a wide range of fantastic products from a variety of places but stock is usually limited which means that we may not be able to offer you a replacement or exchange on a returned product. Replacements are made on a like-for-like basis and will be offered, if available, where the item you received was faulty or damaged.


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NSW Liquor Act 2007 - It is against the law to sell or supply alcohol to or to obtain on behalf of a person under the age of 18 years.
NSW Liquor Licence LIQP770010049
Motor Dealer Licence: NSW MD13910, VIC LMCT11156, SA MVD277714, QLD 1700072, WA MD25136. NSW Motor Vehicle Recycler Licence: M057736
Grays (NSW) Pty Ltd is a credit representative (number 509214) of Pty Ltd (Australian Credit Licence 433137)

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