Please note that we are unable to deliver to some postcodes for Lots marked with ‘Limited Delivery’ or ‘Restricted Delivery’ in this Auction.
We are also unable to delivery bulky items to PO Box addresses. You must ensure that your account has a Street address listed.
The Postcodes listed below are the areas that we are not able to delivery to and you will need to organise collection of the goods.
Please review the ‘Deliver to’ details on the item to determine if the item is Australia wide delivery or is marked with Limited or Restricted delivery.
If your postcode is not listed below, please consult the Shipping Calculator to confirm your shipping costs as your items will be delivered to your registered delivery address.
The list below indicates the postcodes that we are unable to delivery to for Lots marked with Restricted or Limited delivery:
- NSW Country: 2264-2281, 2311-2499, 2507-2514, 2531-2554, 2575-2599, 2621-2639, 2642-2739, 2787-2889, 2891-2898
- Norfolk Island: 2899
- QLD Country South: 4230-4299, 4308-4499, 4576-4689
- QLD Country North: 4690-4899
- South Australia Country: 5200-5749
- Tasmania: 7000-7150, 7152-7999
- Western Australia Near: 6215-6699
- Western Australia Far: 6700-6797
- Western Australia Ext Territory: 6798-6799
- Antarctic Territories: 7151
- Northern Territory Near: 0800-0821, 0828-0851, 0853, 0860-0861, 0870-0871, 0887-0999
- Northern Territory Remote: 0822-0827, 0852, 0854-0859, 0862-0869, 0872-0886
Customers who reside within the postcodes listed above will need to organise the pickup of the item/s. A $20 handling fee per item will apply.
Pick up is available by advance booking only once cleared funds are received. Booking can be made Monday to Friday between 8.30am & 3.30pm (excluding public holidays). Bookings must be made 24 hours prior to pick up date and time. To book a pick up time, please contact GraysOnline Customer Service on 1300 36 25 36, or email firstname.lastname@example.org.
Items must be picked up within 5 workings days from sale close date.
Pick up location: 29-33 Carter St, Lidcombe, NSW, 2141. Click here for location parking details.
To collect your purchases please bring a copy of your winner’s e-mail and photo ID. If you intend to send a third party to collect your goods on your behalf, you need to send them with a copy of your winner’s e-mail along with a photocopy of your photo ID and signed note of authority permitting Grays staff to release your purchases to the third party.
If your postcode is not listed above, pick up is not available. Pick up is also not available if the item is listed with Australia wide delivery.
- GraysOnline accepts no responsibility for transit damage to these items once they have been picked up from the warehouse.
- Items must be inspected before removal from GraysOnline as refunds or exchange are not given under any circumstances.
- Any items not collected after the last pick up date may be deemed abandoned and resold or otherwise disposed of, please see our GraysOnline User Agreement for more information.