Delivery Terms and Conditions
All freight prices quoted for this sale include packaging and handling.
All freight prices are charged from the originating warehouse to your delivery postcode and involve one delivery attempt by our nominated courier.
A re-delivery charge of $20 will be payable by the purchaser if the carrier is unable to deliver on the first attempt. The re-delivery fee will be charged to the purchaser’s specified account by GraysOnline and by bidding in this auction you authorize GraysOnline to debit your nominated account if a redelivery is required.
No customer pickups are allowed from the warehouse unless specified in the sale overview or Freight Calculator due to Occupational Health and Safety reasons.
Please allow up to 10 working days for delivery and we ask that you only contact the GraysOnline customer service team with any delivery enquiries after the 10 day delivery period has expired.
Goods will be delivered too the address specified by the purchaser between 9am and 5pm Monday to Friday.
Please ensure that your business hours delivery address is entered into your account details.
Unfortunately as we strive to achieve faster dispatch times we are unable to change your delivery address details once the sale has closed. It is important that you make sure that your delivery address is correct before the auction closes.
Freight Charge Consolidation
GraysOnline offers freight charge consolidation discounts on certain items from within the same sale for multiple purchases. If a freight charge consolidation discount is available for the item you are bidding on then this will displayed in the Freight Calculator.
Unfortunately Graysonline offers no freight charge discounts on purchases of wine and large palletized items. The freight charge for these items will be on a per item basis as indicated in the Freight Calculator.
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