The Gentle Art of Verbal Self Defense at Work

This item is sold out

To view similar items click here.

Free Delivery on this purchase

The Gentle Art of Verbal Self Defense at Work

Suzette Haden Elgin


Publisher:Prentice Hall Press

Obscenities, ethnic and sexist epithets, cutting jokes, subtle put-downs — whether shouted, said with a smile, or sent via e-mail — are all verbal abuse. For many it is the everyday language of doing business. Suzette Haden Elgin, nationally recognized linguistics expert and author, applies her acclaimed techniques for combating verbal violence to common on-the-job situations. Forceful yet nonthreatening, her proven strategies will empower workers of every level to recognize verbal abuse, gently defuse it, and replace it with courteous and effective communication.Citing examples grabbed from the headlines, Dr. Elgin reveals the cost of demeaning and destructive language to any business. Step by step, she shows how to identify, and conquer the verbal toxins at the root of workplace hostility and tension. Readers will learn how to avoid “malpractice of the mouth” and sexual harassment; communicate sensitively and clearly with non-native English speakers; come across as strong, straightforward, and truthful; and take complete control of any verbal confrontation — calmly. Workout sections throughout the book provide plenty of opportunities for practice.With a look at communication skills crucial for e-mail, voice mail, and the Internet, as well as the special challenges facing homebased and virtual businesses, The Gentle Art of Verbal Self-Defense at Work is the definitive guide to effective and humane communication on the job.

GST Note: GST is included in the price of this item. GST is included in the freight.

Customer Reviews



Delivery time frames will depend on your location, please check the shipping calculator to see an estimate of when you can typically expect to receive your goods based on your postcode.

Loading content...
Loading content...

Sign Up Now

Sign up to receive upcoming auctions & special offers!

Privacy Statement and Consent: By providing your email address, you consent to us sending you our newsletters as well as promotional material, updates and further information about our products and services. Our Privacy Policy contains information about how you can access and correct your personal information, how to make a complaint, and how we deal with complaints.


Follow Us

We Accept

Follow Us


NSW Liquor Act 2007 - It is against the law to sell or supply alcohol to or to obtain on behalf of a person under the age of 18 years.
NSW Liquor Licence LIQP770010049
Motor Dealer Licence: NSW MD13910, VIC LMCT11156, SA MVD277714, QLD 1700072, WA MD25136. NSW Motor Vehicle Recycler Licence: M057736

Download Our App