Delighting Your Customers

$12.31
This item is sold out

To view similar items click here.

Free Delivery on this purchase

Delighting Your Customers

Avril Owton

Revised edition

Publisher: Bloomsbury Publishing PLC

Format: Paperback

The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information. Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This revised edition offers invaluable advice on: Understanding your customers, Asking for feedback...and learning from it, Creating a customer service strategy, Hiring the right people, Setting up and implementing complaint processes, Adding a personal touch. Being creative...But making sure you can deliver and Learning from your competitors. '...brimming with customer service delights, covering everything from understanding your customers' expectations to handling their complaints.' Management Today

GST Note: GST is included in the price of this item. GST is included in the freight.

Customer Reviews

Delivery*

Delivery

Delivery time frames will depend on your location, please check the shipping calculator to see an estimate of when you can typically expect to receive your goods based on your postcode.

Loading content...
Loading content...

Share Us On

We Accept

Share Us On