12 month limited Warranty PLUS Roadside Assistance

When purchasing the GraysOnline vehicle you’ve got your eye on, a 12 month limited warranty from Eric Insurance and 12 month roadside assistance from 365 Roadside Assistance together for $699 could give you Australia wide protection and assistance when you need it.

Warranty Road Side Assistance

More confidence when you're in the driver's seat

  • 12 month limited Warranty
  • Up to $10,000 policy claim limit, $1,500 per claim
  • Could save you thousands in unexpected repair bills
  • Emergency Accommodation*
  • Car Rental*
Download PDS for full terms, conditions and exclusions
  • Vehicle Warranty

    12 month limited warranty could keep you covered. Cover commences 90 days from date of purchase or when you have travelled 5,000kms, whichever occurs first.
  • Pre-owned Vehicles

    Covers pre-owned vehicles that are less than 200,000km and less than 12 years of age.
  • Avoid large, unexpected repair bills

    Protection to cover the costs of unforeseen mechanical failure during the period of cover.

What does it cover?

12 month limited warranty will cover your vehicle for the following*:

  • Engine and Transmission
  • Clutch components
  • Differential-Drive Line
  • Front Steering
  • Brakes
  • Turbocharger
  • Seals and Gaskets
  • Electrical
  • Air Conditioning
  • Trans-axle Assembly
  • Fuel System
  • Front Suspension
  • Cooling System
  • Electronics

* Exclusions, terms and conditions apply. Please read the PDS for more information.


Roadside assistance when you need it

  • 24 hours a day
  • 365 days a year
Download Roadside Terms and Conditions
  • Unlimited Free Call Outs

    Get emergency roadside assistance whenever you need it so you won’t be left stranded.
  • Australia-Wide Network

    With a national network of repairers you can get you back on the road quickly.
  • 24/7 Assistance Call Centre

    Get 24-7 assistance every day of the year to help you with any technical advice regarding your vehicle.

Frequently Asked Questions

Am I eligible to purchase the 12 month warranty product?

You are only eligible if you are at least 18 years of age and not a licensed motor dealer.

Is every vehicle eligible for the 12 month warranty?

In order to be eligible a vehicle must:
•Not exceed 12 years of age since first registration
•Have travelled less than 200,000 km at time of purchase
•Have a carrying capacity of less than 2 tonnes
•Not be a van or a fully electric vehicle
•Not used:
-in competitions, rallies, racing, or other motor sports
-for car rental, courier, driver tuition for reward, or as an emergency vehicle
-for carrying passengers for hire or reward

Refer to the PDS for the detailed list of exclusions.

If my vehicle suffers a mechanical breakdown during my period of cover, what am I covered for?

In the event a covered component suffers a mechanical breakdown during the cover period, the warranty provides cover to repair or pay the reasonable cost to repair the covered component, up to $1,500 per claim, with a maximum policy benefit of $10,000 for all claims.

What exclusions exist?

Please refer to the PDS for a full list of policy exclusions.

Do I still need to regularly service my vehicle?

Yes; It is a condition of Cover that your vehicle is maintained in a roadworthy, mechanically sound condition and serviced regularly in accordance with the manufacturer’s recommendations. Failure to do so may result in a claim payment being refused.

When will I be covered?

Coverage will commence on the later of:
•The date the manufacturer’s warranty expires
•The date the dealer warranty expires
•After the 90-day waiting period expires or the vehicle has travelled 5,000km from the date of purchase; whichever occurs first

How do I make a claim?

Call 1800 999 977 to find out how to claim. You can return to the dealer, or a dealer or repairer authorised by Eric Insurance

Can I cancel my policy?

Your roadside assistance and warranty policy can be cancelled within the 21-day cooling off period. A full refund of the total amount payable will be refunded unless you have made a claim. If cancelled any point after the cooling off period, the following deductions from your premium will apply:
•Cancellation fee of $50
•The period you have been covered
•The amount of any warranty claims paid or roadside assistance costs absorbed in relation to a callout

Does the vehicle need to be registered for cover to apply?

The vehicle needs to be registered within 90 days of purchase and remain registered for the duration of the policy period.

I opted out of the warranty, is there a way I can still purchase cover?

Certainly, just give our friendly team a call on 1300 387 592 and they'll be happy to help.

Is there a cooling-off period?

A cooling-off period of 21 days from the date you purchased the insurance.

Any Questions ?

Email : warranty@grays.com.au

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